Our booking and cancellation policy

We hate letting people down...it makes us feel bad and then we have to eat chocolate which makes our bottoms fat, so if you can book a good 2 weeks in advance, we hopefully won't disappoint you. We do need to take credit or debit card details at the time of booking to reserve your appointment, but don't worry, we don't need payment or a deposit, the details are only used in the event of cancellation or missed appointments.

Life can be a real pain at times and we know that every now and then things don't work out as planned. If you do need to cancel or change your appointment, we would be very grateful if you could give us at least 24 hours notice, otherwise we regret that we will automatically charge a 50% cancellation fee. Just give us a call, or send us an email or text to let us know if you can't make it. If we're closed, just leave a message as it will be time-stamped and we'll know when you phoned. If you are unable to call, text, email or persuade a friendly homing pigeon to drop us a note more than 4 hours before your appointment...or just completely forget, we will unfortunately have to charge the full amount of the booked treatment to your card.

For group bookings of 3 people or more, or where an individual appointment lasts 3 hours or more, a non-refundable 50% deposit is requested at the time of booking. For cancellations in full or part, or for a reduction of the treatments booked, 5 working days notice is required. Notice of less than 5 days will result in a lost deposit. For notice of more than 5 days, the deposit will be refunded in the form of an Esqué gift voucher, valid for 6 months from the date of issue.