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Booking & Cancellation policy

Online Booking

If you want to manage your own bookings or if the salon is closed, simply click on the big 'book online' button on the top of this page on the right hand side.  It's really easy to book, amend, move cancel or add additional appointments online and it's ALWAYS OPEN!

A small deposit will be taken at the time of booking (often no more than £1.50) and should you need to cancel with more than 24 hours notice, this is refunded to you.  In line with our regular cancellation policy, if you give less than 24 hours notice to cancel an appointment, you will be charged 50% of you original treatment cost.

Booking with Reception

If you would prefer to book with our friendly reception team, we will take a 50% deposit on all appointments.  Should you need to cancel we ask for a minimum of 24 hours notice to ensure you don't lose your deposit.

Tiered pricing

Our appointments are charged at different rates depending on the time of the day and the therapist you see.  If you are lucky enough to have a bit of spare time during the week days (before 4.30pm) then our prices are a bit lower... we call this 'off peak'.  

Our evening appointments (week days after 4.30pm) as well as any weekend appointments are at 'peak' rate.

Appointments with our senior therapists are charged at peak rate all the time.

Expert appointments are with our most experienced therapists so the cost is higher to reflect their knowledge and time in industry .

Children at Esqué 

For safety and relaxation purposes, children under the age of 12 are not allowed into the salon.  

If you would like to treat your younger family members, many of our treatments are suitable for children over 12 with a parent or guardian present & signed consent.

 

Please note: Prices are subject to change without notice - the website will include up to date prices.  E&OE