Booking & Cancellation Policy
To avoid disappointment it’s a good idea to book in advance to make sure that you get the time that is right for you. Unless you are an Elect member we need to take a 50% deposit the time of booking.
If you do need to cancel or change your appointment time, we would be very grateful if you could give us at least 24 hours notice otherwise we regret that we will automatically use the deposit as a cancellation fee.
Just call, email or text to let us know if you can’t make it. If we’re closed, just leave a message as it will be time-stamped and we’ll know when you phoned.
Online booking - If you would like to avoid paying the 50% deposit simply book and manage you appointments by using our online booking facility here. Only a small deposit is taken, but please note in the event or cancellation with less than 24 hours notice the remainder of the 50% will be charged to your card.
To make the most of your treatment, it’s a good idea to arrive at least 10 minutes prior to your appointment to allow for parking or bad traffic. In most cases we book out slightly longer than your actual treatment time, so we recommend that you allow an extra 15 minutes at the end of your appointment so you can leave relaxed and refreshed instead of worrying about how much time is left on your parking!
If you arrive late as a result of traffic or an unexpected hold up, we will do our best to accommodate you but please understand that we may have to reduce your treatment time, or in the case of a short appointment, we may not be able to do your treatment at all which will result in a missed appointment charge of 50%.
Looking after our clients can sometimes result in us running a little behind schedule. We make every effort to run on time but sometimes life throws us a curve ball and we have to deal with some tricky, delicate or emotional situations. We know that your time is precious so if we are unable to take you into your treatment within 20 minutes of your scheduled start time, we’ll let you have your treatment for free as way of an apology. (Please note that if you are booked in for several treatments at once, your shortest treatment will not be charged should your therapist be running over 20 minutes late. We measure our timings by the satellite clock in the client lounge).
Courses are designed for you to gain maximum benefit whilst saving some pennies. As treatments should be taken at regular intervals, courses are valid for 12 months from date of purchase so best to book your treatments up front for the best results. Unfortunately course items cannot be exchanged or refunded.
Esqué Elect Membership
If you enjoy regular visits to Esqué, we have a brilliant annual membership option which gives you 10% off the cost of all of your treatments, courses and products*
Membership is just £149 for a year and you get 6 free treatments worth over £200 on top of your discount and benefits - what a bargain! For more information, ask at reception or click here.
There are several parking areas near the salon, there are some spaces just outside (parking is charged via the meters at £1 per hour - max 1 hour directly outside the salon but other roads around us can be up to 2 hours for £2. Alternatively there are three multi storey car park in the town.
Unfortunately we can’t look after little ones while you are having your treatment - no matter how well behaved they may be! For safety reasons we do not allow children under 12 into the salon so you will need to leave them in the care of a magical, Mary Poppins type person, with whom they will no doubt have a lot more fun!
Mobile Phones & Ambience
Esqué is all about relaxation and getting away from it all so please switch off or silence your phone and keep noise levels to a minimum whilst in the salon. This is not only so you will be able to enjoy your time out more, but also to ensure that our other clients are not disturbed.
Ask for an Esqué treat card and, as a big thank you from us, every time you have a full priced treatment or purchase a lovely new product, you’ll automatically earn treat points. Once you've accrued enough points, you can get selected treatments and products for free!
*Please note treat points can only be redeemed with certain staff members.
Gifts at Esqué
Whatever the occasion, Esqué gift vouchers are the perfect choice. You can purchase online through our website, over the phone, or pop in to see us – we’re open 6 days a week and open late most week nights. Our gift vouchers are valid for 6 months from the date of issue and can be for any value to allow the recipient to choose whatever they wish. We also have a gift-wrapping service in store as well as online and our fabulous, friendly reception staff are simply the best at suggesting the perfect present idea should you be stuck!
We hope you have a wonderful experience at Esqué - if you would like to tip your therapist, please do so at your discretion. Please note that all cash tips are retained in full by the staff. The company does not participate in cash tips in any way.
If you like what we do please tell your therapist (a pat on the back is always nice to receive!) and spread the word. If for any reason we haven't come up to scratch, please tell us at the time of your treatment - if we know you’re unhappy, we’ll do our very best to fix things! If we have your email address, we'll send you a little email after your treatment to ask you to rate us - it's ever so quick and greatly appreciated as we always want to learn if we can do anything better.
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